JCP&L Offers Customers Payment Plan Options to Ease Impact of Hurricane Sandy

In addition to payment plan arrangements there is a 'promise to pay' extension of up to 10 days beyond the due date printed on the latest statement

JCP&L has revised its payment plan options for customers who may need help paying their electric bills in the aftermath of Hurricane Sandy.

“Hurricane Sandy was a devastating storm and continues to be a financial hardship for many of our customers,” said Ronald Green, vice president of FirstEnergy.

Payment plans can be more flexible than the current installment plan arrangements and revised plans will remain in effect through March 15, 2013.

“Whether it be lengthening the payback period or reducing the down payment amount, our goal is to tailor the payment plan options to better assist customers in the hardest hit areas,” Green said.

The revised payment plan arrangements for JCP&L customers are:

  • Customers can make an initial payment of up to 25 percent of the outstanding balance, and can arrange a budget installment plan to pay off the remaining balance over 12 months.
  • If a customer is unable to fulfill the initial payment plan due to continued financial hardship, a second plan can be established requiring a payment of up to 25 percent of the balance. Also, a six-month installment plan can be implemented instead of the current three-month plan.

For customers in New Jersey who might need a few additional days to pay their bill, a “promise to pay” extension of up to 10 days beyond the due date printed on the statement can be granted by calling customer service at 1-800-662-3115. For this option to be granted, a customer must have made a payment within the past three months and must not have broken a previous “promise to pay” within the past three months.

Some customers who lost electric service due to Hurricane Sandy are receiving estimated bills. Customers with questions regarding their bill can call 1-800-662-3115. To submit a meter reading online, click here.

mike December 07, 2012 at 12:59 PM
Thanks JCPL for a payment plan for no electric.
TR FAILED December 07, 2012 at 01:42 PM
How about a Refund on all that Diesel Fuel I had to put in my 12 KW Light Tower to provide HEAT, LIGHT and SECURITY for my family and my 85 year old neighbor who is a US NAVY VET that I let hook up to my 12KW Light Tower so he could keep his food from spoiling and run a space heater to keep himself from Freezing when the temp dropped into the 30's? 11 Days without even seeing 1 single JCP&L Truck in the Silverton Section of Toms River's First Ward is inexcusable. Unturned calls and E-mails to our ward reps was inexcusable also. I'm sure FEMA gave JCP&L some compensation for all the fuel they had to use. Can Toms River's Residents who had to fuel our generators for nearly 2 weeks (some of us more than 2 weeks) be compensated for the fact we had to fuel our own power sources mainly because JCP&L has lied to their customers for years and told us that they were reinvesting a said portion of their profits into upgrading their power delivery systems while in fact, they were just taking our money and lying to the consumers?
Peter Hagemeyer December 07, 2012 at 01:43 PM
Wow- they have really big hearts- don't forget they just filed with the BPU to increase their rates!
Lori Tonti December 07, 2012 at 02:39 PM
10 days really! People with out power , homes, and possibly jobs may need more then ten days. Try explaining to them you had no power and usually pay electronically. They dont care. They took me off my alternate supplier for just that reason.
Ron Jacobson December 07, 2012 at 04:14 PM
If the meter is not spinning JCP&L is not making money. If you are not using electricity they can’t bill you for it. When your power is out the meter is not spinnig. When our power goes out and JCP&L has line crews working overtime, costing JCP&L a king’s ransom, it is their worst nightmare and they want to get your power back on as fast as possible. Simple, they are putting out a ton of cash in payroll and they cannot bill for power they are not selling. For them it is a lose lose proposition until the power is back on. There is more motivation to restore power and stop the pain than most people realize. Stop whining, if you lived in Afghanistan you probably wouldn’t have a refrigerator or electricity at all, ever. Be thankful for what you have, you live in the most prosperous nation in the world.
Peter Koenig December 07, 2012 at 04:46 PM
May I disagree on JCP&L's motivation to restore power as fast as possible? Check their tariffs. JCP&L basically bears no liability for failing to provide service, or for delays in restoring service ... or for virtually any of the liabilities to customers that are borne by the vast majority of businesses. Further, JCP&L is a monopoly. Even if you "buy" power from another company, JCP&L still gets paid for delivering it. So ... yes, JCP&L loses revenue during outages (at least from those who buy its power), but it balances that loss against the cost of restoration. I am grateful that I do not live in a war-torn third world country. That does not mean that I must accept whatever a monopoly like JCP&L deigns to do to me. We are (almost) the most prosperous nation in the world because of the free market - not by dint of monopolistic abuses.
Sue December 07, 2012 at 04:49 PM
The almight buck....honestly.....how about JCP&L forgive all balances and start fresh from when everyone has power restored??
Don Smith December 07, 2012 at 05:46 PM
Well if anyone from JCP&L is reading this I would like to know what payment plan is the utility company thinking about for my community. JCP&L had transformers mounted ofver the community that caught fire and burned 120 homes totally to the ground. There were eye winesses that saw what happened. Now does the utility expect insurance companies to pay for the utility caused problems? BTW, I have the upper hand here. They can't find my meter they can't send a bill.
Matt December 07, 2012 at 06:05 PM
This is nothing more then the greedy jerks trying to look like they are nice and they care before they jack their rates up again. JCP&L = Just Crappy Power & Lighting
Johnjcpa December 07, 2012 at 06:49 PM
Other than the 11 homes in Manasquan, just where are you talking about? JCP&L doesn't have anything to do with Breezy Point,NY.
Gordon24 December 07, 2012 at 06:53 PM
I live on Green Island and I didn't have power for 15 days. The best part was I received my electric bill and the charges were "estimated." I guess they can bill you while the meter isn't turning if they estimate it based on the summer's usage. JCP&L should be required to reinvest in their infrastructure to keep playing ball in this state.
Alyssa December 07, 2012 at 06:55 PM
Mitch Cumstein December 07, 2012 at 07:05 PM
Bury the grid. Time to come into the 21st Century. Burying the grid would be cheaper and more efficient than any generator each and every homeowner would have to install.
Don Smith December 07, 2012 at 08:26 PM
South Mantoloking fire. 120 homes burned. JCP&L had transformers located on poles above the roofs of homes. For some seemingly unknown reason this storm had a remarkable level of transformer fires. Do these fires relate to keeping up with recomended maintenance? If this is "normal" why are they located so close to combustable buildings? When you look at code enforcement once the power enters your home we keep it safe. Is protection from arc and flash fire not being managed correctly out on the pole? This divelopment was part of my family for 74 years. Was this storm that remarkable that there were two such fires started in the community during the same storm? Have transformer standards changed? Is there anyone in the power company able to address this issue? Have we changed anything about how these units are maintained in the past 74 years? No nothing to do with beazy point.
Don Smith December 07, 2012 at 08:29 PM
Can you expand on your thought?
Mitch Cumstein December 07, 2012 at 08:35 PM
Bury the power lines all underground . Move all major power distribution to higher ground. For example Southern parts of Rumson were relying on a sub station located where? You guessed it SEA BRIGHT!.
Random Poster December 08, 2012 at 08:06 AM
you didnt "HAVE" to run a back up source of power, you "WANTED" and "CHOOSE" to. i was with out power for 12 days, it came back for 22 hours, then went back out for 2 more days over in bayville. i survived and made it through adapting to the situation at hand. i used the training i aquired over the years and broke out the camping gear and that was used for cooking, sleeping and cleaning. i was well fed, warm and clean after more then a few days of doing dirty clean out work on top of going to work(regular job) i guess most people are spoiled, take things for granted and forget how to "ruff it" here and there if they need to. sound like its time for a name change from "TR FAILED" to"YOU FAILED"..since you asa human "FAILED" to adapt to the situation at hand and just " CHOSE" to "COMPLAIN" instead.....
Isheet Mipants December 09, 2012 at 01:21 AM
They need to make money so they can pay for the underqualified workers who did nothing but "sleep in there trucks" all day like the woman I seen in the pickup in Seabright! They had all available personel out there ....doing what? They made it look good with their numbers but they ran around like chickens with their heads cut off not knowing what to taking short cuts.If it wasn't for the crews from out of State this would have been twice as worse because JCP&L isn't capable and doesn't provide the man power and supplies to handle these situations. They dropped the ball again and they are looking for ways to suck up before they raise the rates to put bonus money back in the shareholders pockets!
Joey December 10, 2012 at 12:22 AM
Everyone makes everything sound so easy. Well, it's not, it will be very expensive and we all would be paying for it.
Lynn December 12, 2012 at 06:14 PM
I think any good faith payment should be enough. What are they going to do shut off power smack in the middle of winter now too?


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